CERTIFICATION
Certification proves your credibility to the market. To deliver that credibility, Austria Control and Certification International maintain extensive global certification services.
As global markets grow and expand, there are more consumers seeking safe, reliable, and, increasingly, eco-conscious products. With both international and local proficiency, Austria Control and Certification International bring the qualifications you need to get your products in front of the right eyes. We offer certification programmes that achieve market entry into a variety of global destinations, programmes for a more eco-friendly environment and also programmes to verify social accountability compliance for both you and your suppliers.
Working with Austria Control and Certification International helps show case and maintain systems and products’ safety and performance attributes. Our leadership and expertise in regulatory standards and certifications keeps you ahead of changes and challenges, and our capabilities and knowledge of the process from sourcing to market position brings solutions that are efficient, cost-effective, and meet best industry practices.
System Certification
In today’s conditions, great developments in information, technology and communication are dragging societies into a cutthroat competition and an economic race where new developments are experienced every day. The globalization of world trade has expanded the scope and classes of competition, and the number of participants in the race has gradually increased. Moreover, the participants in this race are becoming more and more qualified with each passing day. Customers have become more conscious, more knowledgeable, and customer expectations have reached the highest level. It is not enough to meet customer expectations anymore, it is necessary to go beyond customer expectations.
In addition to these, the necessity of establishing and operating the necessary management systems has emerged in order to be prepared for some applications that have been made compulsory in many companies due to the relevant legislation and legal conditions. In addition, certain management systems certificates have been made mandatory in some sectors.
Not only quality products are among the customer expectations; Companies that respect people, employees and the environment have become the reason for preference. Today’s consumers not only want their expectations and needs to be met at the highest level, but also demand that they, the environment they live in, people and their world be valued and respected.
Main Benefits of Management Systems for Your Company
- It prepares a suitable environment for organizations to develop themselves and to work systematically in an order and discipline.
- In addition to advertising and gaining prestige, it provides organizations with the phenomenon of re-examination and continuous improvement.
- Increases in product, service and personnel quality.
- Improvement is achieved in the working environment.
- Work efficiency and satisfaction increase.
- It provides convenience in gaining a better place in the supply chain.
- It brings convenience in foreign trade.
- Good design and planning result in reductions in transaction costs.
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ISO 9001:2015 – QUALITY MANAGEMENT SYSTEM – (QMS)
Is an internationally recognised standard for the quality management systems. The standard is generic in nature and caters for both the manufacturing and service industries. It can be used by any organization, large or small, in any sector of the economy to ensure adherence to international quality standards.
ISO 9001 is one of the most widespread International quality standards. The ISO 9001 standard defines the basic requirements with which a company must operate in order to offer quality services to its customers. It is based on 7 quality management principles which are: Customer Focus, Management Obligations, Human Resources Involvement, Business Process Operational Approach, Continuous Improvement, Documented Decision Making and Mutual Benefit Relationships with Suppliers.
Certification Benefits:
- Improved Stakeholder Relationships – Improves organizational image with staff, customers and suppliers
- Improved consistency of service and product performance
- Ensures that customers come back and not the products or services delivered
- Improved operational efficiency and competitiveness hence reducing overheads
- Reduce costs but increase profitability
- Increased marketing and sales opportunities
- Greater international acceptance and competitiveness.
ISO 14001:2015 – ENVIRONMENTAL MANAGEMENT SYSTEM – (EMS)
It provides practical tools for companies and organizations looking to identify and control their environmental impact and constantly improve their environmental performance. It can be used by any organization, large or small, in any sector of the economy to ensure adherence to international quality standards.
Organizations with an effective EMS (Environmental Management System) are required to systematically identify and manage the environmental impacts of its business. They are in compliance with national and international standards pertaining to environmental management.
Certification to this standard helps organizations to effectively manage environmental risks and improve environmental performance.
Certification Benefits:
- Cost savings in waste, recycling and consumption
- Advantage over competitors when tendering for business
- Compliance with a legal or business requirement
- Competitive advantage in the marketplace
- Identifying problem areas and opportunities for improvement
- Independent verification of system suitability & process reliability
- Enhancing business reputation & corporate image
- Showing people your care & commitment about a subject of concern
- Greater staff awareness of and responsibility for company obligations
- Better resource usage and reduced costs of failures
- Demonstrating “Due Diligence” to be in more legally defensible position against possible lawsuits.
ISO 27001:2013 – INFORMATION SECURITY MANAGEMENT SYSTEM – (ISMS)
Is a specification for the management of information security. It is applicable to all sectors of industry and not confined to just information held on computers. ISO 27001 is a specification for an information security management system (ISMS). An ISMS is a framework of policies and procedures inclusive of all legal, physical and technical controls involved in an organization’s information risk management processes. ISO 27001:2013 is the current version of ISO 27001.
By achieving an ISO 27001 certification an organization demonstrates that it has identified risks to its information security and implemented systemized controls to limit possible damage to the organization.
Certification Benefits:
- Demonstration of credibility and trust
- Establishes that laws and regulations are being met
- Ensures commitment to on-going information security
- Provides confidence to stakeholders, customer, trading partners, employees
- Proven business credentials
- Openings in new markets
- Customer satisfaction
ISO 45001:2018 – Occupational health and safety management systems – (OH&S MS)
ISO 45001:2018 is an internationally recognised standard for occupational health and safety. It exists to help all kinds of organisations put in place demonstrably sound occupational health and safety performance. It can be used by any organization, large or small, in any sector of the economy to ensure adherence to international quality standards.
It provides guidelines for the implementation of occupational health and safety measures to enable an organization to proactively improve its OH&S performance in preventing injury and ill-health at the workplace. ISO 45001 is applicable to any organization regardless of its size, type and nature.
Certification Benefits:
- Compliance with a legal or business requirement
- Increases return on investment (ROI)
- Competitive advantage in the marketplace
- Reduces absenteeism and employee turnover rates
- Identifying problem areas and opportunities for improvement
- Independent verification of system suitability & process reliability.
- Enhancing business reputation & corporate image
- Showing people your care & commitment about a subject of concern
- Greater staff awareness of and responsibility for company obligations
- Better resource usage and reduced costs of failures.
- Demonstrating “Due Diligence” to be in more legally defensible position against possible lawsuits.
ISO 20000-1:2011 – Information Technologies Service Management System – (ITSMS)
ISO 20000 is a standard and management system that guides organizations providing information technology services to meet the expectations of their national and international customers, to continuously improve and develop their status and performance, to manage their related activities and to provide services, which methods they will use and how they will apply.
Certification Benefits:
- Reduce your costs.
- Will save time.
- Gain a competitive advantage.
- Keep information technology services active.
- Manage information technology risks and complexity correctly.
- Gain speed and accessibility in service processes.
- Can determine the needs correctly and achieve customer satisfaction.
ISO 31000:2018 – Risk Management System – (RMS)
ISO 31000 is the International Standard for risk management. It provides principles and practices for generic risk management that can be employed whatever the sector, type or location of the organisation. For all types of organisations, there is a need to understand the risks being taken when seeking to achieve objectives and attain the desired level of reward. Organisations need to understand the overall level of risk embedded within their processes and activities. It is important for organisations to recognise and prioritise significant risks and identify the weakest critical controls.
Certification Benefits:
- Benefits of Implementing to ISO 31000 Management System
- increase the likelihood of achieving objectives
- be aware of the need to identify and treat risk throughout the organisation
- improve the identification of opportunities and threats
- comply with relevant legal and regulatory requirements and international norms
- improve financial reporting
- improve governance
- improve stakeholder confidence and trust
- establish a reliable basis for decision-making and planning
- improve controls
- effectively allocate and use resources for risk treatment
- improve operational effectiveness and efficiency
- enhance health and safety performance, as well as environmental protection
- improve loss prevention and incident management
- minimize losses
- improve organizational learning
- improve organizational resilience.
ISO 10002:2018 – Quality management – Customer Satisfaction Standard
Customer Satisfaction Management System, organizations work to show how much they care about their customers, to make serious differences with their competitors by evaluating customer complaints, to achieve perfection in customer relations, to raise awareness of employees in customer complaints management and to direct their attention to the.
In today’s competitive environment, product and service innovations are redefining accepted levels of performance.
A good customer satisfaction system is one of the crucial requirements for successful businesses when managing customers’ needs and protecting their brand.
The Customer Satisfaction standard, ISO 10002:2018 helps organizations to identify, manage and understand how successfully they deal with their customers’ complaints.
The standard specifies the key requirements for handling customer complaints successfully and includes complaints management controls to help you address customer dissatisfaction within your business.
Certification Benefits:
- Customer focused approach
- Visibility
- Better Relationship
- Continual improvement
- Transparent System
- Customer Satisfaction
- Brand Improvement
- Management Focus
- continuous improvement
ISO 50001:2018 – Energy Management System – (EnMS)
ISO 50001:2018 is the international standard for Energy Management Systems created by the International Organization for Standardization (ISO). The ISO 50001 energy management standard is a proven framework for industrial facilities, commercial facilities, or entire organizations to manage energy—including all aspects of energy procurement and use.
An energy management system establishes the structure and discipline to implement technical and management strategies that significantly cut energy costs and greenhouse gas emissions—and sustain those savings over time. IT also supports the evaluation and prioritization of the implementation of new energy-efficient technologies. ISO has stated that the standard could influence up to 60 per cent of the world’s energy use. ISO 50001:2018 can be used in any organization, whatever its size, sector or location.
Certification Benefits:
- Significant financial savings from increased energy efficiency
- Business gets a leading edge through enhanced marketing capabilities
- Helping to achieve energy use reduction and carbon emissions in a systematic way;
- Creating a clear picture of current energy use status, based on which new goals and targets can be set;
- Evaluating and prioritizing the implementation of new energy-efficient technologies and measures;
- Providing a framework to promote energy efficiency throughout supply chain;
- Providing guidance on how to benchmark, measure, document and report corporate energy use;
- Making better use of energy consuming assets, thus identifying potentials to reduce maintenance costs or expand capacity;
- Demonstrating to the stakeholders that corporate commitment to comply with their best practice to protect the environment;
- Fulfilling the associated regulatory requirements and responding with confidence to green trade barriers in global market.
ISO 28000:2007 – Supply Chain Security Management System
This standard is an international standard, defines the requirements of the Supply Chain Security Management System and provides a management model to organizations that want to implement this system. The meaning of the term Security in the Supply Chain Security Management System standard is defined as resisting activities that may harm the Supply Chain with deliberate or unauthorized actions. In this context; It enables the organization to take the risks that may occur in the supply chain under control by making an effective risk assessment in some areas.
Certification Benefits:
- Your products; It ensures that the damages such as theft, loss, damage, injury and deterioration during production, storage and transportation operations are minimized.
- It brings the activities related to the subject to the agenda of the top management and ensures that they are managed together with other business decisions.
- It provides convenience to customs authorities by demonstrating your ability to identify and control security risks.
- It ensures to gain the trust of the organizations that provide products/services.
- It eliminates the possibility of damage as a result of deliberate actions against buildings, facilities and vehicles, the use of organizational tools in malicious acts, terrorist attacks, and actions aimed at harming the managers or employees of the Organization.
- It ensures that security risks are identified in all sectors of the industry, necessary precautions are taken, and possible damage is minimized.
- It provides convenience to customs authorities by demonstrating your ability to identify and control security risks.
ISO 26000: 2010 – Corporate Social Responsibility Management System – (CSRMS)
ISO 26000: 2010 is a set of guidelines and provides guidance in the optimal management of Corporate Social Responsibility (CSR). This model focuses on seven central pillars of social responsibility: human rights, labor practices, the environment, fair practices, consumer issues, participation and community development. It is not certified as a standard, instead a certificate of compliance with the requirements is issued, and its main purpose is to help the company design and implement best practices to create an integrated Corporate Social Responsibility management system.
The concept of Corporate Social Responsibility (CSR) is relatively new in the business sector and thus is constantly evolving and redefining. Corporate Social Responsibility is defined, according to the World Business Council for Sustainable Development (WBCSD), as the ongoing commitment of businesses to contribute to economic growth while improving the quality of life of employees and their families, as well as communities and society in general”.
Certification Benefits:
- It is a tool that contributes to the optimal overall organization of the Organization’s Sustainability Strategy.
- Improves the effectiveness of the organization in its relationship with customers by understanding and responsibly meeting their needs.
- Improves employee relationships and performance through honest communication and fair treatment on occupational issues such as health and safety.
- Increases the credibility of the company in social, economic and environmental level by pursuing environmentally friendly policies.
ISO 22000:2018 – FOOD SAFETY MANAGEMENT SYSTEM – (FSMS)
ISO 22000 is an International Standard that sets out the requirements for a food safety management system in order for food chain organizations to demonstrate their ability to control risks and ensure food safety. It was issued by the International Organization for Standardization (ISO) in 2005 and incorporates the requirements of HACCP, the requirements of the prerequisites (PRP’s and OPRP’s), the requirements of applicable law and the general principles of management systems.
The ISO 22000 family of International Standards addresses food safety management. The consequences of unsafe food can be serious and ISO’s food safety management standards help organizations identify and control food safety hazards.
Certification Benefits:
An organization that has been certified according to ISO 22000 documents that it complies with the relevant national and Community legislation, while at the same time it can avoid any wrong practices, reduce its failures and also face any food crises at any time. Finally, through the application of the ISO 22000 standard, a continuous improvement of the safety-quality of the produced products is achieved, the feeling of consumer security for the organization’s products is strengthened and the organization acquires a significant competitive advantage in the market (entering new markets eg exports , public).
- Compliance with a legal or business requirement
- Competitive advantage in the marketplace
- Identifying problem areas and opportunities for improvement
- Independent verification of system suitability & process reliability.
- Enhancing business reputation & corporate image
- Showing people your care & commitment about a subject of concern
- Greater staff awareness of and responsibility for company obligations
- Better resource usage and reduced costs of failures.
- Demonstrating “Due Diligence” to be in more legally defensible position against possible lawsuits.
SA 8000 – Social Responsibility Management System
SA 8000 is an auditable certification standard that encourages organizations to develop, maintain, and apply socially acceptable practices in the workplace. SA 8000 is developed and overseen by Social Accountability International (SAI). SA 8000 measures social performance in areas important to social accountability in workplaces, implemented by a management system that drives continuous improvement in all areas of the standard. It has a rigorous approach to ensuring the highest quality of social compliance in business supply chains without sacrificing business interests.
SA 8000 (Social Accountability) system for businesses aiming to guarantee the basic rights of employees was established by a working group including labor unions, human rights and children’s rights organizations, academics and employers under the leadership of CEPAA (Council on Economic Priorities Accreditation Agency) has been created.
It is the only certification standard in which a 3rd party audit can be performed on social responsibility. It is a standard that is compatible with ISO 9001, ISO 14001 and OHSAS, and is a standard based on the United Nations Human Rights, International Labor Organization and the Universal Declaration of the Rights of the Child.
Certification Benefits:
- Marketing advantage – more demand and value for goods from socially responsible manufacturers/suppliers
- Enhancement of company productivity
- The image of the business is preserved and corrected.
- Increases employee morale and productivity.
- Competitive advantage is gained by meeting the expectations and needs of the customers and new market opportunities.
- Communication channels between employees and management are opened.
- Product quality is improved.
- It is ensured that relations with suppliers and subcontractors are improved in a way that encourages long-term contracts.
- By regulating the flow of information, it is ensured that consumer confidence is increased.
HACCP – HAZARD ANALYSIS AND CRITICAL CONTROL POINTS
HACCP is an internationally recognized, science-based, food safety system that is used to help ensure the manufacture of safe food products.
HACCP is an international standard, which through the systematic approach and development of a system that recognizes the risk and severity of microbiological, chemical and physical hazards, works preventively in the management of food safety issues.
The HACCP system is mandatory according to Regulation (EC) no. 852/2004. HACCP is aimed at small and large enterprises or organizations – private and public, regardless of size, involved in the supply chain and includes primary sector enterprises (animal husbandry, plant production), secondary sector enterprises (food and feed processing) and companies active in warehousing, distribution, wholesale and retail.
Certification Benefits:
- Current and predicted hazards can be identified and removed
- Provides greater confidence in product safety
- Remedial action can be taken during production, i.e. before serious problem occur
- Control parameters are relatively easy to monitor, i.e. temperature, water activity, pH, texture…
- More cost-effective than microbiological or chemical analysis
- Operation is controlled on the premises
- All staff can be involved with product safety
- Reduced product loss
- Complementary to quality management systems, i.e. ISO 9001, ISO 22000
- Internationally recognised
- Application of HACCP system can promote international trade by equalising food safety control systems in the world.
- Ensures you are compliant with the law
- Applies to whole system not selected sampling point
- Due diligence defence in court.
ISO 22716:2007 GMP – GOOD MANUFACTURING PRACTICE
GMP refers to the Good Manufacturing Practice Regulations. GMP certification is granted to manufacturing or service systems of organizations to certify that they engage with good manufacturing practices in their manufacturing or service processes, according to a Standard Code of Practice related to their business.
Certification Benefits:
- Allows for easy implementation in organisations of all sizes and levels of complexity
- Forms an internationally accepted basis for quality and safety compliance in the cosmetic products supply chain
- Fosters legal compliance as adopted by regulators around the world
- Controls and reduces cosmetic products hazards and promotes continuous improvement throughout the supply chain
- Record Keeping
- Personnel Qualifications
- Sanitation
- Cleanliness
- Equipment Verification
- Process Validation
- Complaint Handling
FSSC 22000 – FOOD SAFETY SYSTEM CERTIFICATION SYSTEM
The ISO 22000 family of International Standards addresses food safety management. The consequences of unsafe food can be serious and ISO’s food safety management standards help organizations identify and control food safety hazards.
Certification Benefits:
- International harmonisation of food safety standards
- Supply chain approach
- Uses existing, independent, international standards
- When you have FSSC 22000 in place, you automatically comply with the specifications for ISO 22000, ISO 22002-1, PAS 223 and ISO 22003
- Stakeholder approval & commitment (industry, retailers)
- In-depth and rigorous food safety audits
- Independent scheme management
- Transparency
- Non-profit scheme.
BRC – British Retail Consorsium
BRC Food is the first recognized standard by the Global Food Safety Initiative and one of the most used standards in food industry. BRC Food Certification is well established in UK, Europe and USA.
This standard is created by the British Retail Consortium in 1998 as a protocol for organizations producing products under the brand of retail chains but nowadays it is widely known in other areas of the food industry. BRC has established itself as a tool for many international and national companies to assess their suppliers. BRC Global Food standard is recognized by major retailers worldwide.
Certification Benefits:
- Improve your food safety management systems
- Demonstrate your commitment to food safety standards
- Increase confidence in the quality and safety of your products
- Make sure your suppliers also follow good hygiene practices
- Monitor your system to achieve continuous improvement
- Promote best practices
- Improve supplier standards and consistency, and avoid product failure
- Eliminate multiple audits of food manufacturers
- Support retailer objectives at all levels of the manufacturing supply chain
- Provide concise information to assist with due diligence defense
CE Certification
The letters ‘CE’ appear on many products traded on the extended Single Market in the European Economic Area (EEA). They signify that products sold in the EEA have been assessed to meet high safety, health, and environmental protection requirements. When you buy a new phone, a teddy bear, or a TV within the EEA, you can find the CE mark on them. CE marking also supports fair competition by holding all companies accountable to the same rules.
By affixing the CE marking to a product, a manufacturer declares that the product meets all the legal requirements for CE marking and can be sold throughout the EEA. This also applies to products made in other countries that are sold in the EEA.
CE mark is a Union mark that shows that the products covered by the New Approach Directives prepared within the scope of the New Approach Policy adopted by the European Union in 1985 within the framework of technical legislation harmonization are in compliance with these directives and have passed all the necessary conformity assessment activities. CE mark is a sign that shows that if the products are used in accordance with their intended purpose, they will not harm human life and property, the existence of plants and animals and the environment, in other words, the product is a safe product.
If a product to be sold in the European Union market is covered by one or more of the European Union Directives, it is a legal obligation to bear the CE Mark. The “CE” Brand is named after the initials of the French words “Conformité Européene” meaning “European Conformity”. This regulation obliges the manufacturers to use the CE mark on the products, on their packaging and on all kinds of documents about the product.
European Union, New Approach, Global and Modular Approach Directives Below is a list of Directives prepared and published within the scope of the New Approach Policy, which plays an important role in the EU’s achievement of the Single Market target and constitutes one of the cornerstones of technical harmonization.
The Directives (legislation) developed within the scope of this policy first started to be published in 1987 and have reached approximately 25 until today. These Directives have two main purposes. The first is to ensure the free movement of goods in the Internal Market and, secondly, to ensure the highest possible level of protection while performing the first. The common point of these Directives is the basic requirements that must be harmonized and implemented, the definition of conformity assessment processes and the use of the CE Mark. The EU’s standardization bodies are tasked with preparing technical specifications that will demonstrate compliance with this legislation in a single method.
The CE Certificate (Mark) is required for all products manufactured in the European Union and covered by one or more of the EU Directives, as well as for products in non-EU countries to be sold within the EU. For this reason, the CE Certificate (Mark) is also a “Passport” for products manufactured outside the EU.
CE certification as it has been called since 1993 (according to Directive 93/68 / EEC) (DECISION No 768/2008 / EC), formerly called EC certification, is a mandatory certification for products placed on the market in the European Economic Area ( European Economic Area – EEA). By affixing the CE marking to a product, the manufacturer declares that the product complies with the essential requirements of the applicable European Community (EC) Directives. The same applies to products manufactured outside the European Community but placed on the market.
The Regulation EU 305/2011 laying down harmonized conditions for the marketing of construction products adopted on 9 to March 2011 by the European Parliament and the Council of the EU and entered into full force on 1 to July of 2013.
“Product of the construction sector” is defined as any product or combination of products produced and placed on the market for permanent integration in structures or parts thereof, the performance of which affects the performance of the structures in relation to the essential requirements of the structures.
Certification Benefits:
- CE Mark ensures the free movement and marketing of the product in EU countries,
- Industrialists are obliged to put the “CE” mark on the product in order to market their products at national and international level,
- CE Mark indicates the conformity of the product with EU technical legislation,
- CE Mark functions as a kind of product passport,
- CE Mark is definitely not a quality brand and guarantee certificate,
- CE Mark shows the level where the quality starts,
- CE Mark, products below this level are classified as unsafe and are not placed on the market, therefore they are considered to be of poor quality,
- CE Marked product cannot be returned in EU countries, by presenting legal justifications related to norms,
- The CE Mark is an indication of compliance with the new approach directives.
- Radio Equipment and Telecommunications Terminal Equipment Directive 99/5/EC – 99/5/EC
- Noise Directive 2000/14/EC – 2000/14/EC
- Machine and Tool Tests (LVD, EMC etc.) (For Industrial Kitchen)
- Toy Directive 88/378/EEC
- Directive on Energy Efficiency of Fluorescent Lighting Ballasts (2000/55/EC)
- Portable Pressure Equipment Directive (99/36/AT)
- Regulation on Energy Efficiency Requirements for Household Electric Refrigerators, Freezers and Combinations (96/57/AT)
- Low Voltage Directive 2006/95 EC and its amendments
- Electromagnetic Compatibility Directive 89/336/EEC and its amendments(For Industrial Kitchen)
- Machinery Safety Directive 98/37/EC – 98/37/EC
- Personal Protective Equipment Directive 89/686/EC – 89/66/EC
- Lift Directive 95/16/EC – 95/16/EC
- Medical Devices Directive 93/42/EEC – 93/42/EC
- ATEX Directive 94/9/EC – 94/9/EC
- Measuring Instruments Regulation
- Cable Transport Installation Regulation Designed to Carry People (2000/9/AT)
- Regulation on Medical Diagnostic Devices Used Outside the Body
- Pressure Equipment Directive (97/23/AT)
- Packaging and Packaging Waste Control Regulation
- Construction Materials Regulation
- Recreational Boats Regulation
- Simple Pressure Vessels Regulation
- Ship Equipment Regulation
- Regulation on Equipment and Protective Systems Used in a Potentially Explosive Environment (94/9/EC)
- Regulation on Gas Burning Appliances (90/396/EC)
- Regulation on Active Implantable Medical Devices
- Non-Automatic Weighing Instruments Directive (90/384/EC)
- Regulation on Certification, Placing on the Market and Inspection of Explosives for Civil Use (93/15/EC)
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